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Build a better relationship with your audience thanks to 24/7 customer support

Viber chatbots can help make your business closer to customers

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Automate your FAQs

Reduce your support team’s workload — answer customers’ popular questions about product availability, services, and pricing via your Viber chatbot.

Set up automated message flows using keywords so that users can easily find answers and add quick reply buttons.

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Provide 24/7 online support

Help multiple clients at once and solve their issues promptly regardless of the time of day.

If a user needs a human's assistance, your bot will add one of your managers to the chat and gather all the information they need to help the client.

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Send bulk and personalized campaigns

Launch bulk campaigns for your entire list of Viber subscribers and notify them about your new products, special offers, and discounts.

Use your chatbot to collect essential information about your subscribers, their orders, and preferences. You can use this data to add variables and tags, segment your audience, and personalize your campaigns.

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Sell right in your Viber chatbot

Let your chatbot become an effective sales channel for your business. Integrate payment systems and add payment buttons to chatbot flows to take customers’ orders right in your bot.


Leverage chatbot marketing in your business strategy


Chatbot session messages with clients

Send auto-replies to your customers using free session messages. Once a customer initiates a conversation, you can send them an unlimited number of replies for free within 24 hours since their first message.


Chatbot-initiated messages

Win your subscribers' attention with chatbot-initiated messages. You can send 10,000 messages for free.
Messages sent after the 24-hour session are also considered chatbot-initiated messages.


Automated campaigns

Identify your target audience and segment it by personal data and chatbot actions. Set up targeted campaigns in advance and send relevant information to your subscribers.
You can also send bulk campaigns using your clients’ phone numbers.

Build Viber chatbots using powerful tools

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Use a visual chatbot builder

Develop an auto-reply flow to lead users from first contact to purchase. You can create personalized campaigns for different stages of your subscribers’ buyer journey.

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Store user data

Collect your subscribers’ phone numbers and email addresses using bots and add their info to your CRM system. You can use these data points for personalized messages and audience segmentation.

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Add multimedia content to your messages

Use files, images, audio recordings, videos, and emoji in your messages to make your communication with users more engaging.

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Build a Viber subscriber list

Let users know that they can interact with you via Viber by adding a link to your chatbot.

You can also share a QR code so that customers scan it and instantly subscribe to your bot.

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Connect artificial intelligence to your chatbot

Using a direct integration with the ChatGPT language model from OpenAI, your bot can communicate with subscribers in a human-like manner.
Learn more
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Manage chatbots on your smartphone

Install the app and send quick replies to your Viber, Facebook Messenger, Instagram, WhatsApp, and Telegram chatbot subscribers, work with subscriber data, and analyze chatbot statistics.

How to build a Viber chatbot with SendPulse

  • step 1

    Get a unique access key

    Receive your unique access key (token) for identification in your Viber account. The token will enable you to connect your chatbot to the Viber API.

  • step 2

    Connect a new Viber bot to your SendPulse account

    Add the token you received when creating a bot and start setting up your message flow.

  • step 3

    Create auto-replies using our builder

    Add quick replies and provide answers to users’ common questions that your chatbot will use in a conversation with a client.

  • step 4

    Track your statistics and message history

    Analyze your campaign statistics and improve your chatbot.


Omnichannel communication

With SendPulse, you can build a chatbot marketing strategy not only for Viber — use chatbots for Instagram, WhatsApp, Facebook, and Telegram.

Create a Viber chatbot for free

Be there for your customers 24/7